Your client has certain expectations of you and your product or service. If their expectations are met, or exceeded, they will be satisfied. Simple. Not always. For your product to be successfully implemented into the client’s daily working life, the client must move through a learning process. This process can be described through five phases, … Read full article
The sales presentation is your best opportunity to show and tell, but there’s more to it than just showing and telling. You also need to think strategically about the customers buying process and needs, your competitors’ offerings, and why your solution is best. To plan and deliver winning sales presentations, try the following approach: Find … Read full article
Buy-Learning Process consists of four stages with each stage made up of two steps. The four stages are: 1) determining a need, 2) finding the best solution, 3) committing to buy, and 4) evaluating the outcome. For the sake of simplicity these four stages can be named Need, Learn, Buy and Value. The effective sales … Read full article
Is your industry becoming more competitive? Are your prospects taking a closer look at what your competitors have to offer? Selling in today’s marketplace reminds me of that old line from ABC’s Wide World of Sports: “The thrill of victory and the agony of defeat.” For the salesperson and the sales manager in the arena, … Read full article
I recently reread Jim Collins’ book, Good to Great: Why Some Companies Make the Leap and Others Don’t and found that many of his ideas can help you improve performance of your sales team. Collins’ book answers the question: How can good companies, mediocre companies, even bad companies achieve enduring greatness? Using tough standards, Collins … Read full article
For over 200 years the US Constitution has served as the system of fundamental laws and principles of our society. This amazing document has served as the cornerstone of our democracy. A reflection of our Founding Fathers’ core values, the Constitution has kept our society on track since 1787, and has certainly contributed significantly to … Read full article
Hold a contest, for example an afternoon off of work to go golfing as a team. Set a team goal that must be met for anyone to qualify, then set individual goals Create an individual development plan for each employee. Work with team members to create development plans that are customized to each person. The … Read full article
Have an important decision to make? Let the team decide! Or at least invite them to consult with you. They are, after all, the ones who will feel the impact the most. Besides, you’ll probably end up with a better decision – one that team members will support because they helped make it. A Crash … Read full article
Keep a written list of your teammembers’ “bad boss” behaviors. Refer to it often and consider things you may be doing that are similar. Do whatever you can to minimize or eliminate those demotivating behaviors in the future. As Ken Blanchard, author of “The One Minute Manager says, “Catch people doing something right.” Take time … Read full article
Listen to others. Listening shows respect”¦ that people and their ideas are important to you. When people know you’re willing to listen, they will share their ideas as well as their frustrations. Listening enables you to build trust, which is essential for creating an elite, high-performance team. Clarify your expectations. Meet with individual team members … Read full article