Sales Leadership

5 Reasons Why Sales Managers Don’t Coach

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Sales Manager's who don't coach

Let’s do a countdown on the most common reasons I’ve observed about why sales managers don’t do enough sales coaching…

 5. They mistake “inspection” for “coaching.”

When I ask sales managers to describe what kind of coaching they do, a lot of them say they sit down once a month with each rep to discuss activity level, results, and deals in the hopper. They think that’s sales coaching. But it’s not. It’s “inspection”—looking at something after the fact!

The word “coach” is derived from the English word, “carriage” which means to transport someone from where they are now to where they want to go. Coaching is an on-going process of direction, teaching and support. It’s not a 1-on-1 conversation every now and then about numbers.

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Sales Leadership Lessons I Wish I Could Have Given to My Younger Self

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Like most sales managers, I spent several years as a sales rep before promotion to a sales management position. Here’s what I know now that I wish I could have advised my newly-promoted self back in the day:

Your top sales rep may not be your best choice for promotion to sales manager

I had a sales manager opening to fill, and two quota-producing salespeople I was considering for the promotion. My top producer, Mike, was an exceptional salesperson. He had a “motor” that was 2nd to none and was consistently 120% of quota. He was highly competitive and incredibly hard-working. When Mike won a big sale he’d get very jazzed, but when he lost a sale he could get down in the dumps.

My #2 producer, Darren, consistently produced at 100-110% of quota. Darren was more even keel than Mike.

Naturally, I promoted Mike, my top producer because he sold more. It was a huge mistake!

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7 Ways to Drive Your Sales Coaching Culture (Free eBook)

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Implementing a formalized approach to sales coaching – a sales coaching culture – is proven by research to drive up sales performance. The link between the ability of your sales managers to coach sales reps and your reps’ willingness and ability to make the best use of that coaching is critical to your company’s top … Read full article

5 Point Plan for Improving Your Sales Team

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To achieve meaningful and significant improvement in your sales team, you must spend more time coaching your salespeople. Trouble is, there are so many barriers that prevent effective coaching from happening. Here’s a 5-point plan (sound familiar?) for overcoming these barriers and significantly improving your sales team’s performance. Adopt the sales leadership mindset. Many of … Read full article

To Become a Better Sales Coach You Need to Think Differently

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Have you ever considered what made you successful when you were a salesperson? You were, and still likely are, action-oriented, decisive, and adept at problem solving. These sales attributes were rewarded as a salesperson – and then you got promoted and everything changed. Except – perhaps – you. Now I ask you to consider – … Read full article

4 Tips for Sales Coaching & Leadership

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Communicating clearly to your salespeople the specific behaviors and activities that you both want and need for sales success is essential for sales coaching. Here’s a quick exercise to test common understanding. Send out an email to your sales team and ask, “In regards to the first meeting with a new prospect, what specific behaviors … Read full article

How is your Peak Performer retention strategy working?

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A few years ago I delivered a two-day workshop to the senior leadership of a 225-person sales organization. One of the several topics in the workshop was to debrief their individual “behavioral profile” assessments. Interestingly, all 7 executives had a similar profile – high dominance and high task orientation, low relationship-focus. When I pointed this … Read full article